Booking Conditions

Booking

1. By booking an Adventure with us, the first named person, on behalf of all persons named on the booking, confirms:
1. You have read these Booking Conditions, Privacy Policy and Legal Notice and agree to be bound by them;
2. All persons named on the booking are at least 18 years of age at the time of booking;
3. You have due authority to disclose all the personal information we require from the all persons named on the booking (including health information) in order to confirm your booking;
4. The first named person is solely liable to us for full payment of the booking.
2. When you book you will pay a Deposit of:
1. 40% of your Total if you book more than 60 days in advance; or,
2. 100% of your Total if you book less than 60 days in advance (a Short Notice booking).
3. Your booking with us will only be confirmed when we have received your Deposit and issued your Booking Confirmation.
4. The remainder of your Total is due:
1. 60 days before the check in date of your Adventure;
2. Immediately upon booking, if you book less than 60 days in advance (a Short Notice booking).

Cancellation by You

1. To cancel a booking you must notify us in writing by email. Any notification by you of cancellation will be deemed in effect from the day we receive your email, unless such day is a weekend or bank holiday in which case your cancellation will be in effect from the next business day.
2. Except in the case of a Short Notice Booking (see Section 5 below):
   1. If you cancel your booking with us within 7 days of receiving your Booking Confirmation, we will refund you 100% of your Paid Balance.
   2. If you cancel more than 60 days before the check in date of your Adventure, we will refund you 100% of your Paid Balance, less 50% of your original Deposit.
   3. If you cancel fewer than 60 days before the check in date of your Adventure, we cannot guarantee any refund. If we are able to resell your place, we will refund you 100% of your Paid Balance, less 100% of your original Deposit.
   
   

   Cancellation Notice	Maximum Refund
   Within 7 days* of booking *24 hours for Short Notice bookings	100% of Total
   More than 60 days before check in date	80% of Total
   Fewer than 60 days before check in date	60% of Total conditional on resale of place.

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   4. If you choose or are required to leave an Adventure before it has concluded for any reason we will not be able to refund you the cost of any unused services.

Changes and Cancellation by Us

1. In some circumstances, for example if an Adventure does not reach the minimum player limit, we may need to cancel or rearrange an Adventure.
2. The minimum player limit for any Adventure is determined and applied by us at our sole discretion. Adventurers will be notified of cancellation at least 30 days in advance where Adventures do not meet the minimum player limit.
3. If we rearrange your Adventure, you will be given the option to retain your booking for the new Adventure dates, or receive a full refund.
4. If we cancel your Adventure you will receive a full refund, unless as a result of your breach of the Code of Conduct (section 7).
5. If we cancel an activity you have booked as extra on your Adventure, you will receive a refund for that activity.
6. No special refunds or compensation will be given in the event of changes to Adventure itineraries or Game Masters.
7. We are not liable for incidental costs you may incur separate to your booking with us, for example travel costs or alternative accommodation.

Accessibility and adaptation

1. We use the social model of disability and are mindful that many people have invisible conditions or impairments.
2. It is your responsibility to inform us of any accessibility needs you have at the point of booking or in your Accessibility Conversation. You do not need medical evidence or a formal diagnosis to inform us of an accessibility need or to arrange an Accessibility Conversation.
3. We will adapt our Adventure as far as reasonably and commercially possible to accommodate your needs. Any adaptations to our Adventures will be at our sole discretion and we can not guarantee specific adaptations discussed in an Accessibility Conversation or otherwise except as we have confirmed to you in writing.
4. At the point of booking you can request a virtual meeting, by phone, video call or online messaging, to discuss your individual access needs with us, to ask any questions you have pertaining to the accessibility of an Adventure, and for us to agree any adaptations we may be able to make. This does not preclude your ability to have an informal conversation with us about accessibility before booking.
5. The Accessibility Conversation must take place within 14 days of you making the booking and at least 30 days before the check in date of your Adventure.
6. Except in the case your booking is a Short Notice Booking, if you cancel your booking with us within 7 days of your Accessibility Conversation we will refund the Paid Balance we have received in full.
7. If you do not arrange, or having arranged do not attend an Accessibility Conversation, your deposit will be refundable in full until the day that the 14 days scheduling window ends or the day that falls 7 days after scheduled Accessibility Conversation, whichever is later. Thereafter clauses 2.2 and 2.3 will apply.

Short Notice Bookings

1. Your booking will be considered a ‘Short Notice Booking’ if it is made less than 60 days before the check in date of the Adventure.
2. To make a Short Notice Booking you must pay the Total of the Adventure up front.
3. You can cancel a Short Notice Booking within 24 hours for a full refund. Short Notice Bookings are otherwise not refundable in event of cancellation by you. Clauses 2.2.1 and 2.2.2 will not apply. We will still refund you up to 60% of the Total if we resell your place.
4. You can still arrange an Accessibility Conversation as long as it takes place more than 30 days before the check in date of the Adventure. However, regardless of the outcome of this conversation, any refunds will be processed per the terms of clause 5.3. You are welcome to contact us to discuss accessibility before making your booking.

Our liability and your liability

1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services specifically included in your package, as set out in your Booking Confirmation and the information we provided to you regarding the services prior to booking.
2. We will not be responsible or pay you compensation for any personal injury or death unless you are able to prove it was caused directly by our negligence.
3. We will not be responsible or pay you compensation for any damage or loss caused by events beyond our control or our suppliers’ control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, epidemics, pandemics (including the ongoing effects of the Covid-19 pandemic) or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.
4. You assume the risk for all activities you choose to undertake in connection with the Adventure.
5. We will hold you and each person on your booking jointly and individually liable for any damage or loss of any kind caused by you or any person on your booking, whether negligent or wilful or otherwise, while on an Adventure with us. By booking your Adventure you agree to indemnify and compensate us for any such damage or loss.
6. It is your responsibility to read any health and safety information provided to you and upholding any further terms of and conditions provided by the Adventure venue or suppliers.
7. You are responsible for your baggage and personal effects. We are not responsible for loss or damage to personal effects.
8. We will not pay you refunds or compensation for dissatisfaction with our services or those of our suppliers unless you can prove that some services stated in your Booking Confirmation were not provided.
9. We are not responsible for any damage or loss to you caused by actions or behaviour of other Adventure guests, or by the actions or behaviour of individuals who have no connection with your booking arrangements or with us.

Code of Conduct

1. We reserve the right to limit or terminate your participation if you fail to comply with our Code of Conduct.
2. This may include moving you to a different playing group, removing you from the game altogether, or requiring you to leave the Venue.
3. If your participation is limited or terminated in this way you will forfeit any right to refund of any costs or any compensation whatsoever for your loss of participation or the manner of your removal.
4. We reserve the sole responsibility for determining if you have breached our Code of Conduct, and should therefore have your participation limited or terminated.

Customer Financial Protection

1. In accordance with the UK Package Travel & Linked Travel Regulations 2018 you are fully protected for the Paid Balance received by us arising from cancellation or curtailment of your travel arrangements due to the insolvency of Moonshine Adventure Company Ltd.
2. Moonshine Adventure Company Ltd is a member of the Travel Trust Association. For full details please visit https://thetravelnetworkgroup.co.uk/faqs/ or to verify our membership visit https://thetravelnetworkgroup.co.uk/verify-a-member/.
3. You will be issued with the Travel Trust Association’s ‘Stand Alone Safe Seat Guarantee’ following receipt of your deposit. This sets out how your money is protected and what would happen in the event of insolvency, fraud or dishonesty.

Intellectual Property

1. By booking an Adventure with us you agree not to copy, disseminate, or otherwise reproduce or share the content, likeness or detail of the Adventure without our consent. The content, written and images, remain our property.
2. Written adventure books are for your personal use only. You may not use our plots or characters commercially or for your financial gain.

Audiovisual Media and Photography

1. You may take photos, video or record audio during the Adventure for your personal use.You must not share or publish such recorded content on social media or otherwise without first gaining our permission and the permission of any other customer or Game Master featured in each piece of content to be shared or published by you.
2. We (or our Game Masters) may take photos, videos and or record audio during the Adventure. In booking your Adventure you consent to our using such content for internal purposes which may include but not be limited to archival, evaluation and training purposes. We will only share content featuring guests publicly where we have gained their explicit consent.

Jurisdiction

1. These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so. No variation to our contract with you shall be of any effect unless made in writing and with our authority.